A.I.R.S. GRC/GRU software allows to implement a real "multi-channel" strategy of request management (customers, citizens ...) to improve the quality of answers to users of public or private sectors (local authorities, public administrations, banks, insurances ...).
- Help to direct answers with knowledge base (event, location, theme ...)
- F.A.Q. (guiding the agent whereas (s)he's speaking with a user)
- Tracking and tracing requests (time management and alerts, claims history)
- Database: classification and archiving of incoming and outgoing documents regarding customizable themes
- Dashboards, statistics, measurement of users satisfaction ...
- A unique tool for managing all incoming requests: mail, email, fax, website ...
- Homogenization of outgoing documents flows
- Simplicity of implementation
- Interoperability with online services platforms, queuing management, geolocation ...
- Accessibility from the organization internet portal
- Resources optimization management tool